Browser Login Issues - clearing browser cache
Introduction
A recent update to Microsoft Edge and some Chrome browsers has caused a cache issue with trackerhub. Please follow the instructions below to resolve the issue.
To clear the cache in Microsoft Edge, follow these steps:
Open Edge: Start by opening the Microsoft Edge browser.
Access Settings:
- Click on the three horizontal dots (Ellipsis) in the upper right corner of the browser to open the menu.
- Select "Settings" from the dropdown menu.
Navigate to Privacy, Search, and Services:
- In the Settings menu, look for "Privacy, search, and services" on the left sidebar and click on it.
Clear Browsing Data:
- Scroll down to the "Clear browsing data" section.
- Click on "Choose what to clear."
Choose What to Clear:
- A new window will pop up. In this window, select the time range you want to clear - select All Time.
- Make sure to check the box for "Cached images and files." You can also select other types of data to clear if needed (like browsing history, cookies, etc.).
Clear Data:
- Click on the "Clear now" button to clear the cache.
To clear the cache in Google Chrome, follow these steps:
Open Chrome: Start by opening the Google Chrome browser.
Access Settings:
- Click on the three vertical dots (Menu) in the upper right corner of the browser to open the menu.
- Select "Settings" from the dropdown menu.
Navigate to Privacy and Security:
- In the Settings menu, look for the "Privacy and security" section on the left sidebar and click on it.
Clear Browsing Data:
- Click on "Clear browsing data."
Choose What to Clear:
- A new window will pop up. In this window, select the time range you want to clear - select All Time.
- Make sure to check the box for "Cached images and files." You can also select other types of data to clear if needed (like browsing history, cookies, etc.).
Clear Data:
- Click on the "Clear data" button to clear the cache.